UV Lamp | Pygmalion Doll

Delivery availability and timing depend on the accessory and destination. Contact us to confirm details before ordering.

Order changes and cancellations

For made-to-order products, cancellation before production, design or model-making begins qualifies for a full refund with no fees. Work may begin within one hour of payment. Once work has started, cancellation or refund requests for personal reasons are not accepted.

Within 24 hours of payment, you may contact our team to request changes to the model, skin color, head, electronic options or delivery address, including after production has started. Our team will confirm whether the requested changes can be arranged. This is a window for requesting changes, not a 24-hour cancellation period.

Returns after shipment

Adult products cannot be returned for personal reasons after shipment, even if unopened. This includes a change of mind or choosing the wrong size. Used adult products are not eligible for returns or exchanges under our store policy. Delivery issues are handled separately as described below.

Lost parcels, wrong items and damage on arrival

This assistance covers purchases made directly from our website, including warehouse dolls and small items.

• Lost parcel: Send us your order or tracking number. If the carrier confirms the parcel is lost, we will send an identical replacement free of charge, including replacement shipping. An unboxing video is not required.
• Wrong item: Send your order number and a video showing the item received. After verifying the error, we will discuss a solution with you. If you do not wish to keep the incorrect item, we will send the correct product matching your original order, with the product and replacement shipping provided free of charge. Any return arrangements will be discussed with our team.
• Damage on arrival: Report the damage within 24 hours of delivery and provide video evidence. Keep the product unused and retain the packaging. We recommend recording a continuous unboxing video and taking clear photos of the damage and outer carton. If you do not have an unboxing video, contact us immediately with available damage videos and photos for review. Depending on the verified damage, we may provide repair assistance, replacement parts or, for severe damage affecting use, a replacement product after verification with the carrier where necessary. Products with confirmed damage on arrival do not need to be returned.

Outer-skin repair support

Standard configurable dolls and fully customized dolls purchased directly from our website qualify for free outer-skin repair tools and tutorial videos within three months of purchase. This support is limited to outer-skin repairs.

For eligible repair tools, we cover shipping if the product is unused. After the product has been used, the customer pays the tool-shipping cost.

For used warehouse dolls or small items, contact our team to review whether outer-skin repair tools are suitable. Where applicable, tools are provided free of charge, with shipping paid by the customer. We do not provide after-sales support for products purchased from other sellers.

Electronic functions

Before shipping products with electronic functions, we record a video confirming that those functions work. Electronic-function faults are excluded from our voluntary after-sales repair service.

Shipping delays

Contact us with your order or tracking number so we can investigate delays with the carrier. A delay alone does not establish that a parcel is lost or qualify for replacement or compensation under our store policy.

For assistance, email cupid@pygmalion-doll.com with your order number and relevant details.

This store policy does not limit any rights you may have under applicable consumer protection laws. See our Refund Policy for full details.