FAQS

Available payment methods are shown at checkout. Contact us before ordering if you need help with a payment method.

Send us your order or tracking number. We will investigate with the carrier. If the parcel is confirmed lost, we will send an identical replacement free of charge, including shipping. See our refund policy for full terms.

Production time varies by model. Fully bespoke full-body customization takes about 60 days, excluding customer review, extra revisions and shipping. Confirm timing before ordering.

Customer service is available daily, 08:00–24:00 Beijing time. We aim to reply within 15 minutes in store chat and 30 minutes by email during these hours.

Shipping depends on the product, stock location and destination. Eligible warehouse orders ship locally. Adult products to the UAE currently ship by sea, taking about 60 days.

Find your order number in the order confirmation email. Shipment tracking becomes available after dispatch. Contact us if your confirmation email or tracking information is missing.

Eligible local warehouse orders generally arrive in 5–7 business days. Factory production and transit times vary by model and destination. Confirm an address-specific estimate before ordering.

Keep electronic components away from water. Do not assume a doll with electronic functions is waterproof. Confirm the cleaning instructions for your selected model before use.

Comb hair with comb.

Wash hair with shampoo.

Dry it with towel.

Keep it in the air until it dry.

Apply baby powder

Standard full-body customization is US$9,000 for normal human proportions below 2m. Estimated likeness is 85%–90%, not an exact match. Production takes about 60 days, excluding customer review, extra revisions and shipping. Confirm achievable dimensions and tolerances before ordering. See the custom-service page for full terms.