Silicone & TPE dolls, made for you.

We accept PayPal and credit or debit cards, including Visa and Mastercard. Please use the payment options displayed at checkout.

Alipay, WeChat Pay, Apple Pay, Google Pay, bank transfers and cryptocurrency payments are also supported. To arrange payment using any of these methods, please contact our customer service team before paying. Our team will provide the relevant payment instructions.

We do not currently offer installment payments or cash on delivery (COD).

If your payment fails or your preferred payment method is not displayed, please contact us for assistance.

Email: cupid@pygmalion-doll.com
WhatsApp: +8613423358407 or +8619003480950

Lost parcel: Please send us your order number or tracking number. We will investigate with the carrier. If the parcel is confirmed lost, we will send an identical replacement free of charge, including shipping. No unboxing video is required for a lost parcel.

Wrong item: Please send us your order number and a video showing the item received. Once the error is verified, our team will discuss a suitable solution with you. If you do not wish to keep the incorrect item, we will send the correct product matching your original order free of charge, including shipping. Our team will discuss any return arrangements with you.

Damage on arrival: Please report damage to our customer service team within 24 hours of delivery and provide video evidence. We recommend recording a continuous unboxing video from the moment you begin opening the parcel. Keep the product unused and retain the original packaging. Send your order number, the video, and clear photos of the damage and outer carton.

If you do not have an unboxing video, please contact us immediately with any available video evidence and photos of the product and packaging so our team can review the case.

Depending on the verified damage, we may arrange repair support or replacement parts. For severe damage that affects use, we will arrange a replacement after verification, including any necessary checks with the carrier. Confirmed arrival-damaged products do not need to be returned.

Contact our customer service team:
Email: cupid@pygmalion-doll.com
WhatsApp: +8613423358407 or +8619003480950

This policy does not limit your applicable statutory rights.

Production time depends on the product and type of customization:

• Standard full-body dolls with selectable options: Approximately 2–3 days.
• Silicone half-body dolls and torsos weighing 16kg or more, including exactly 16kg: Approximately 2 days.
• Custom portrait dolls: Approximately one month.
• Custom orders requiring a new mold: Please contact our team before ordering to confirm the production schedule for your project.
• Half-body dolls and torsos under 16kg, hip models and small items: No production lead time is required; orders are dispatched the same day. This does not apply to portrait customization or orders requiring a new mold.
• In-stock US warehouse dolls: No production lead time is required.

Production time does not include shipping time. These are estimated timelines. Please refer to our shipping information for delivery estimates or contact our team about a specific product.

Our customer service team is based in Dongguan, China and is available daily, 08:00–24:00 China Standard Time (UTC+8), including weekends and holidays.

During these hours, website chat is our priority and replies usually arrive within 15 minutes; email replies usually arrive within 30 minutes. These are estimates, not guarantees. Messages received outside these hours will be followed up when our team is available.

Email: Cupid@pygmalion-doll.com. WhatsApp: +86 19003480950 or +86 13423358407.

Replies about destinations where adult products cannot be delivered may take longer; our usual response estimates may not apply.

Check your order confirmation email for your order number. Your order number and shipment tracking number are different.

Once you receive a tracking number, visit Track Your Order. If you cannot find your confirmation or tracking details, contact us with the email address used for your order.

• Standard full-body dolls with selectable options: Production takes approximately 2–3 days, followed by an estimated transit time of 12–18 days after dispatch.
• Silicone half-body dolls and torsos weighing 16kg or more, including exactly 16kg: Production takes approximately 2 days, followed by an estimated transit time of 12–18 days after dispatch.
• Half-body dolls and torsos under 16kg, hip models and small items: No production lead time is required. Orders are dispatched the same day, followed by an estimated transit time of 12–18 days. This same-day dispatch schedule does not apply to portrait customization or orders requiring a new mold.
• Custom portrait dolls: Production takes approximately one month. Shipping time is additional; please contact our team to confirm the delivery estimate before ordering.
• Custom orders requiring a new mold: Production and delivery times must be confirmed with our team before ordering.
• In-stock US warehouse dolls delivered to US addresses: Estimated delivery is 5–7 business days from the date the order is placed. Please contact our team to confirm delivery estimates for other warehouse locations.

Production time and transit time are separate. Delivery estimates are not guaranteed and may be affected by transport or customs delays. If your shipment is delayed, please contact our customer service team with your order or tracking number.

Shipping is free for eligible products delivered to supported destinations, including custom orders requiring a new mold. Remote-area delivery may require an additional shipping fee. Our team will contact you if a surcharge applies. If we do not contact you about a surcharge, shipping is free.

Import costs covered: Pygmalion Doll covers import duties, import VAT and customs clearance fees for orders shipped to the United States, United Kingdom, European Union member countries, Switzerland, the United Arab Emirates, Japan, South Korea, Myanmar, Vietnam, Thailand, Russia, Belarus, Ukraine, Kazakhstan, Uzbekistan, Kyrgyzstan and Tajikistan. Customers do not need to make additional payments for these import costs.

Chile: For non-heavy shipments, we cover import duties, import VAT and customs clearance fees. For heavy shipments, the customer must arrange customs clearance and pay all applicable import duties, taxes and clearance fees. Please contact us before ordering if you need to confirm whether your order is classified as a heavy shipment.

Brazil: The recipient is responsible for customs duties. These are not included in the website checkout payment.

Other supported destinations: Any import duties, taxes and customs clearance fees are the recipient’s responsibility and are not included in the website checkout payment.

Free shipping and import-cost coverage do not override product-specific destination restrictions. Please contact our customer service team with your product link and delivery address if you need to confirm shipping eligibility or costs before ordering.

All products are shipped in plain brown, six-layer cardboard cartons with no logos, product pictures or other product-identifying markings on the carton.

The shipping label includes the recipient’s name, delivery address and contact telephone number. Please check these details carefully at checkout.

The product description on the shipping label is “silicone toy” or “硅胶玩具” (Chinese for silicone toy).This packaging applies to all products, including small items and in-stock US warehouse dolls.

The sender name on the shipping label does not include “Pygmalion Doll” or wording related to adult products.

Cleaning requirements depend on your product’s model and selected features.

Dolls, half-body dolls and hip models: Non-electronic surfaces and internal channels can be rinsed with water. For products with heating or other electronic functions, keep water away from all electrical components, charging ports, power connections, controllers, and head or neck connectors. Do not direct water into areas containing electronics or submerge the entire electronic product.

Small items: Non-electronic items can be rinsed with water. Electronic items must be cleaned according to their specific instructions, keeping electronic components dry. Do not assume that an electronic item is suitable for rinsing or immersion.

Before cleaning: Switch off the product and disconnect the charger and any external power supply.

After cleaning: Allow the cleaned surfaces and internal channels to dry completely before using the product again. Make sure the product and all charging connections are completely dry before charging.

If you are unsure which areas can be washed, send our customer service team the product link and details of your selected features before cleaning.

Gently comb the hair or wig. If washing is suitable for your model, use shampoo, gently towel-dry, and leave it to air-dry completely.

Keep water away from the head connector and any electrical components. Follow the care instructions for your specific hair or wig type.

Before cleaning a doll with electronic functions, switch it off and disconnect the charger and any external power supply. Allow all cleaned surfaces and internal channels to dry completely before use. Make sure the product and charging connections are completely dry before charging.Follow the care instructions for your model and material. Clean gently with a suitable cleaner, dry thoroughly before storage, and protect the surface from staining and prolonged pressure.

Use only care products recommended for your specific material. Keep water away from electrical components and connectors. For detailed guidance, visit our doll care guides or contact us.

Compare the material and configuration listed on each product page. TPE is generally soft, flexible and more affordable, but needs careful cleaning, drying and protection from stains and tearing.

All Pygmalion Doll silicone products use platinum-cured liquid silicone with realistic skin texture. Silicone models generally cost more; softness varies with the model and selected options. Both materials need gentle handling, compatible care products and protection from sharp objects, dark fabrics and prolonged pressure.

Some models combine a TPE body with a silicone head, or offer different head materials and firmness options. Check your selected configuration and contact us if you need help choosing.

A fully custom doll can require new design work, prototypes, molds, casting and hand finishing. These additional steps affect both the price and production time.

Customization of an existing model differs from developing a new head or body. Contact us with your requirements for a model-specific quotation and production estimate.

These rules apply to standard made-to-order dolls, custom portrait dolls and custom orders requiring a new mold.

Cancellation: You may cancel before production begins and receive a full refund with no fees or deductions. Production may begin within one hour of payment, so please contact us immediately if you wish to cancel. Once production, design work or model-making has started, we do not accept cancellation or refund requests for personal reasons under our store policy.

Order changes: Within 24 hours of payment, you may contact our customer service team to request changes to the model, skin tone, head selection or electronic options, even if production has already begun. Delivery-address changes must also be requested within 24 hours of payment. Our team will confirm the changes with you.

The 24-hour period is for modification requests; it is not a guaranteed cancellation window.

Please provide your order number and the exact changes you need.
Email: cupid@pygmalion-doll.com
WhatsApp: +8613423358407 or +8619003480950

This policy does not limit your applicable statutory rights.

Lost parcel: Please send us your order number or tracking number. We will investigate with the carrier. If the parcel is confirmed lost, we will send an identical replacement free of charge, including shipping. No unboxing video is required for a lost parcel.

Wrong item: Please send us your order number and a video showing the item received. Once the error is verified, our team will discuss a suitable solution with you. If you do not wish to keep the incorrect item, we will send the correct product matching your original order free of charge, including shipping. Our team will discuss any return arrangements with you.

Damage on arrival: Please report damage to our customer service team within 24 hours of delivery and provide video evidence. We recommend recording a continuous unboxing video from the moment you begin opening the parcel. Keep the product unused and retain the original packaging. Send your order number, the video, and clear photos of the damage and outer carton.

If you do not have an unboxing video, please contact us immediately with any available video evidence and photos of the product and packaging so our team can review the case.

Depending on the verified damage, we may arrange repair support or replacement parts. For severe damage that affects use, we will arrange a replacement after verification, including any necessary checks with the carrier. Confirmed arrival-damaged products do not need to be returned.

Contact our customer service team:
Email: cupid@pygmalion-doll.com
WhatsApp: +8613423358407 or +8619003480950

This policy does not limit your applicable statutory rights.

We do not ship adult dolls, including warehouse dolls, or small adult toys to India, Pakistan, Mexico, Turkey, any African country, or countries in the Middle East other than the United Arab Emirates and Israel.

Ordinary accessories, silicone tattoo products, silicone wearable products, standalone silicone heads, standalone TPE heads, and other silicone products intended for non-adult use—including custom products—are permitted categories. Standalone heads are a separate permitted category, not ordinary accessories. This includes delivery of standalone silicone and TPE heads to Saudi Arabia, India, Pakistan and Mexico.

Turkey accepts only certain eligible small items; please contact us with the product link before ordering. Eligible shipments to Kuwait require customer pickup.

An order containing both permitted items and restricted adult products cannot be shipped together to a restricted destination. If you are unsure, please send our customer service team the product link and destination before placing your order.

Pygmalion Doll uses silicone materials supported by third-party sample testing. We confirm that the supporting material documents relate to the silicone used across our silicone product range. They do not apply to TPE products.

The submitted silicone samples were assessed for specified restricted substances, REACH SVHC content, and total extractives under U.S. FDA 21 CFR 177.2600. These are different material tests with defined scopes, rather than a single finished-product approval.

Results apply to the samples and test conditions stated in the documents. They do not establish FDA approval of our finished products, medical-grade status, allergy-free performance, or certification of electronic functions. Please contact us with a product link if you need clarification about its material.

Factory visits are available by prior appointment only. Please contact the Pygmalion Doll team to discuss your visit. Our team will coordinate the appointment and arrange reception and an accompanied visit.