Contact Us

Our customer service team is based in Dongguan, China.

Service hours: Daily, 08:00–24:00 (midnight), China Standard Time (UTC+8), including weekends and public holidays.

Website chat — our priority channel: During service hours, we usually reply within 15 minutes.

Email: Cupid@pygmalion-doll.com. During service hours, we usually reply within 30 minutes.

WhatsApp: +86 19003480950 or +86 13423358407. For the quickest response, please use website chat.

These are typical response times, not guaranteed deadlines. Messages received outside service hours are reviewed when service resumes.

Shipping availability

We do not ship any adult products, including warehouse dolls and small adult items, to India, Pakistan, Turkey, any African country, or countries in the Middle East other than the United Arab Emirates and Israel. Accessories are not subject to this adult-product destination restriction. Please contact us before ordering if you are unsure how your selected item is classified or whether delivery is available.

We prioritize inquiries from destinations we serve. Replies to inquiries from destinations we do not serve may take longer, and the usual response estimates above may not apply. If you are unsure whether we can deliver your selected product to your address, please contact us before ordering.

Factory visits

Factory visits are available by prior appointment only. Please contact the Pygmalion Doll team to discuss your visit. Our team will coordinate the appointment and arrange reception and an accompanied visit.