Your Privacy Is Our Priority
We understand that shopping for intimate products requires a level of trust. At Pygmalion, we've built our entire ordering and fulfillment process around one principle: your privacy comes first, always. Here's exactly what to expect when you place an order with us.
Discreet Packaging — Every Single Order
Every Pygmalion order ships in plain, unmarked packaging. There is no brand name, no product description, and no indication of the contents on the outside of the box. The return address uses a neutral business name.
- ✓ Plain brown or white box — no logos
- ✓ No product names or descriptions on the exterior
- ✓ Neutral return address
- ✓ Discreet packing materials inside
Your Billing Statement
Your credit card or payment statement will show a neutral business name — not "Pygmalion" or any description of the products purchased. This ensures complete privacy even if someone else sees your bank statement.
Shipping & Delivery
We ship via trusted carriers with full tracking. You'll receive a tracking number by email as soon as your order ships. Delivery times vary by location, but we prioritize fast, reliable fulfillment.
- Standard shipping: 7–14 business days (international)
- Express options available at checkout
- Full tracking provided for every order
- Signature not required by default (to protect privacy)
What If I Need to Return Something?
Our return process is equally discreet. Contact our support team via email and we'll guide you through the process privately. Return labels use the same neutral business name as outbound shipments.
Note: For hygiene reasons, used products cannot be returned. Unused, unopened products in original packaging are eligible for return within 30 days.
Data Privacy
We take your data seriously. We never sell, share, or rent your personal information to third parties. Your purchase history is stored securely and is never used for any purpose beyond fulfilling your order and improving your experience with us.
- ✓ No data selling or sharing
- ✓ Secure, encrypted checkout
- ✓ Email communications are opt-in only
- ✓ Easy account deletion upon request
Questions? We're Here
Our customer support team responds to all inquiries privately and professionally. Whether you have questions before purchasing or need help after delivery, we're here for you — discreetly.
